GXGX Privacy Policy – Your Data, Handled with Care

1. Overview

This Privacy Policy applies to all users of the GXGX platform at gxgx.vu, including visitors who browse the site without registering. By using GXGX, you agree to the collection and use of information in the manner described here.

GXGX serves players in the Philippines. All personal data we handle is treated with confidentiality and is processed in accordance with applicable data protection principles. If you have questions or concerns about any part of this policy, please reach out to our support team before continuing to use the platform.

2. Information We Collect

We collect information in two main ways: directly from you, and automatically through your use of the platform.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Government-issued ID and supporting KYC documents (requested during identity verification)
• Payment information such as your GCash or Maya account reference, or bank account details used for deposits and withdrawals
• Any information you provide when contacting our support team

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, time spent on the platform, and navigation patterns
• Game activity and transaction history
• Login timestamps and session data

We do not collect financial card numbers or cryptocurrency wallet information. All payment channels supported by GXGX are local Philippine e-wallets and bank transfer methods, and payment details are handled through the respective payment providers – not stored in full on GXGX servers.

3. How We Use Your Information

The information we collect is used for the following purposes:

GXGX will only use your information for purposes that are consistent with why it was collected. We do not use your personal data for automated decision-making that would produce significant legal or personal effects without human review.

4. Sharing Your Information

GXGX does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Payment processors: We share the minimum necessary information with payment service providers to process deposits and withdrawals. These providers are bound by their own privacy and security policies.
• Identity verification services: Third-party KYC providers may receive the documents and information needed to verify your identity. This is required to maintain account security and meet platform integrity standards.
• Technology and infrastructure partners: Service providers who help operate the GXGX platform (such as hosting, analytics, or security tools) may have access to certain data under strict confidentiality agreements.
• Legal requirements: We may disclose your information if required by law, court order, or a legitimate government request. We will only share what is strictly required.

In all cases where we share data with third parties, we require those parties to handle your information with the same level of care that we apply internally.

5. Cookies and Tracking

GXGX uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account during a session. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how the platform is used – for example, which pages are visited most often and where players encounter issues. This data is aggregated and not linked to individual users.
• Preference cookies: Remember your settings and choices on the platform, such as language preferences or display options.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent parts of the GXGX platform from working correctly.

6. How We Protect Your Data

GXGX uses a range of technical and organisational measures to protect your personal information. These include:

• SSL/TLS encryption: All data transmitted between your device and GXGX servers is protected by 256-bit SSL encryption. This ensures your login credentials, payment references, and personal details cannot be intercepted in transit.
• OTP authentication: Sensitive account actions – such as login from a new device or account detail changes – may require one-time password (OTP) verification sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to authorised personnel who need it to perform their role. All internal access is logged and monitored.
• Regular security reviews: The GXGX platform undergoes periodic security assessments to identify and address vulnerabilities.

While we take data protection seriously, no online system can guarantee absolute security. You also play a role in keeping your account safe – use a strong, unique password, do not share your login details, and contact support immediately if you notice any suspicious activity on your account.

7. Data Retention

GXGX retains your personal information for as long as your account remains active and for a reasonable period afterwards, in order to comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account and identity information is retained for the duration of your account and for a defined period after closure, as required for compliance purposes.
• Transaction records are retained for a minimum period as required for financial record-keeping.
• Support correspondence may be kept for a reasonable period to assist with ongoing or future inquiries.

When data is no longer required for any of these purposes, it is deleted or anonymised in a secure manner.

8. Your Rights

As a user of GXGX, you have the following rights regarding your personal information:

• Right to access: You can request a summary of the personal information GXGX holds about you.
• Right to correction: If any of your information is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly from your account dashboard.
• Right to deletion: You may request that your personal data be deleted. Note that we may be required to retain certain information for legal or compliance reasons, which we will explain if applicable.
• Right to object: You can object to certain types of data processing, such as the use of your data for analytics.
• Right to data portability: In certain cases, you may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to your request within a reasonable timeframe.

9. Minors

GXGX is strictly for users aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If we become aware that an account has been created by or for a minor, the account will be suspended and any associated data will be handled in accordance with applicable data protection principles.

If you believe a minor has accessed or registered on GXGX, please contact us immediately at [email protected].

10. Updates to This Policy

GXGX may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

We encourage you to review this page periodically. For significant changes, we may also notify active account holders through an in-platform message or email. Continued use of GXGX after any update constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, you can reach the GXGX team through the following channels:

• Live chat: Available 24/7 directly on the GXGX platform after logging in.
• Email: [email protected]

For concerns specifically related to responsible gaming or self-exclusion, please visit our Responsible Gaming page.